Survey Platform for Business
Discover what customers
think of your brand
Send satisfaction surveys to know customers’ opinion about your services and improve customer experience.
Get the feedback you need for your brand
Retain your customers by knowing what they need thanks to satisfaction surveys.
Understand your customers and offer a greater customer experience.
Be the Brand They Love
Thanks to advanced artificial intelligence, analyze sentiment from feedback and use data to improve your brand reputation. And become your customers’ favorite brand.
Work Smarter
Easily improve your processes by finding issues in your services and your organization. Focus on your business priorities and the implementation of successful strategies.
Grow Your Business
Develop your activity and gain customers through feedback. If you know what they think, you can adapt your services to match their needs and make customers happy.
Feedback has a lot to say
To run a business with positive brand image, knowing what works and what does not is essential.
Capture the voice of your customers with our survey platform for business, listen to what they have to say and turn their feedback into powerful insights in real time. You will surely become your customers’ favorite.
Not just a survey platform
Focus on your business development and added value tasks thanks to Naxai.
Access the survey platform with just a few clicks. And no more complex set-up or endless configuration.
Always the Best Way
Be sure to reach
your customers through their preferred channel. SMS, Voice, Email and more. Whatever it is, access it in a few clicks and hit your audience.
Custom Reporting
Access all survey’s data in just a few clicks. Adapt the reports to your business needs and your ever-changing customer environment – you get all the information in no time.
AI Powered
Analyze sentiment from
feedback thanks to artificial intelligence and understand satisfaction key metrics to turn them into valuable data for your business.
Power of Automation
Build and automate
campaigns: plan, send surveys, track feedback, and analyze data. You can create value and meet your objectives and customers’ expectations.
As easy as 1, 2, 3
Collect Feedback
Get your customers’ feedback by sending surveys from one and only tool.
You create all your surveys and get metrics you need: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) or Net Promoter Score® (NPS®).
Be sure to reach your customers with their preferred channels. SMS, Voice, Email and more: everything is possible.
Analyse Data
Thanks to artificial intelligence and sentiment analysis, you can focus on relevant feedback with added value. Discover the source of negative feedback and choose your priorities today. And for the future.
Easily find all the information you need, at a glance and immediately, with custom feedback dashboard and reports.
Act Now
First, get yourself and your teams involved.
Based on all the insights, you will be able to set up a strategy. And, at every stage of your action plan, we are there to guide you. Because it is action that will bring you results. And that’s how you get the most out of all your data.
Be sure to reach your target
Choose the best channel to send your surveys. Our survey platform offers them all: SMS, Voice, Email and more. And because we all have our preferences, choosing the right way to communicate can help you reach your customers, whatever their preferred channel.
Use SMS for your surveys
SMS is the most effective channel for communications.
Use it to send your customer satisfaction surveys with a link! Short, direct and effective: SMS is the best choice to send your satisfaction surveys.
Create interactive surveys with SMS
Build conversational
surveys with 2 way SMS. You get all the advantages of SMS, with the added benefit of greater interaction and richer
information.
Make surveys through Email
Professional and less intrusive, email is still a valuable tool for your customer satisfaction surveys. Email lets you run your surveys smoothly and successfully.
Design and send voice surveys
Make your voice communication the perfect tool for your customer satisfaction surveys. More personal than a message, voice allows you to be more exhaustive in your survey.