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5 Tips to improve your contact centre’s NPS®

5 Tips to improve your contact centre’s NPS®

As a contact centre, you want to improve your return on investment and increase your revenue. To do this, you must first deliver positive and unparalleled experiences to your customers. Do your customers recommend your contact centre to their friends and family, do...

5 Tips to improve your contact centre’s NPS®

As a contact centre, you want to improve your return on investment and increase your revenue. To do this, you must first deliver positive and unparalleled experiences to your customers. Do your customers recommend your contact centre to their friends and family, do...

5 Things You Should Do With Customer Feedback

5 Things You Should Do With Customer Feedback

Generating feedback from your customers is essential for your business’s success. If you know what your customers think, you already know what to do (or change) to make them happy. And the easiest way to find out what they think is to collect their answers. Through...

Create Survey: 7 Steps, 5 Questions and One Magic Trick

Create Survey: 7 Steps, 5 Questions and One Magic Trick

Do you think your company is doing a good job? Great! But honestly, how can you prove it? The proof of the pudding is in the eating, so only your customers can really experience your offer and services. So, to find out what they think, a satisfaction survey is not a...

Become a Customer Centric Organisation With Surveys

Become a Customer Centric Organisation With Surveys

If there is one trend you cannot go around any more, it is the customer centricity model. Most organisations today apply it, at least in a simplified form. So, what is a customer centricity model? How can you use simple tools to improve your customer centric approach?...

Customer Survey: which alternative’s the best for you?

Customer Survey: which alternative’s the best for you?

The feedback from your customers is a goldmine. If you gather, analyse and use it right, you have everything you need to improve your business constantly. But there are a lot of alternatives. So, which customer survey alternatives can you choose? Here’s a comparison...

The Best Customer Satisfaction Strategy? Mix IVR, SMS & Email

The Best Customer Satisfaction Strategy? Mix IVR, SMS & Email

When we talk about customer satisfaction strategy, we think of many things. And it goes in all directions. We’ll help you out. There is one customer satisfaction strategy that must come before all others: think omnichannel. Is it a strategy? Why have a customer...

What is the Customer Effort Score (CES)?

What is the Customer Effort Score (CES)?

In the world of customer experience (CX), knowing what your users think is important. To provide a service that meets the expectations of customers, it is necessary to analyse and understand their needs in-depth. The CES survey, among other survey tools, helps to meet...

Create effective post-call IVR surveys

Create effective post-call IVR surveys

You want your call centre to become more effective and to create a better quality of service. That’s a challenge. You probably have a customer-centric policy, and you train your call agents to become more service-oriented. But do you know if the satisfaction of your...

What Is Customer Satisfaction Score (CSAT)?

What Is Customer Satisfaction Score (CSAT)?

Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of "customer-centricity" and finding the right tools for your business to...

Difference between CDP (Customer Data Platform) and CRM

Difference between CDP (Customer Data Platform) and CRM

The customer data platform is the new trend in business. Whether it is for the marketing department or other departments, the CDP is very popular. This system that unifies a company's customer data from marketing and other...

The Importance of Customer Satisfaction in 2022

The Importance of Customer Satisfaction in 2022

For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say...