by Coline Constant | Mar 9, 2023 | Customer Satisfaction, Survey
Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more... 
by Coline Constant | Mar 7, 2023 | Survey
When we talk about customer satisfaction strategy, we think of many things. And it goes in all directions. We’ll help you out. There is one customer satisfaction strategy that must come before all others: think omnichannel. Is it a strategy? Why have a customer... 
by Coline Constant | Dec 22, 2022 | Survey
Generating feedback from your customers is essential for your business’s success. If you know what your customers think, you already know what to do (or change) to make them happy. And the easiest way to find out what they think is to collect their answers. Through... 
by Coline Constant | Dec 13, 2022 | Customer Satisfaction, Survey
Do you think your company is doing a good job? Great! But honestly, how can you prove it? The proof of the pudding is in the eating, so only your customers can really experience your offer and services. So, to find out what they think, a satisfaction survey is not a... 
by Coline Constant | Dec 1, 2022 | Survey
If there is one trend you cannot go around any more, it is the customer centricity model. Most organisations today apply it, at least in a simplified form. So, what is a customer centricity model? How can you use simple tools to improve your customer centric approach?...
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