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Customer Survey: which alternative’s the best for you?

Customer Survey: which alternative’s the best for you?

The feedback from your customers is a goldmine. If you gather, analyse and use it right, you have everything you need to improve your business constantly. But there are a lot of alternatives. So, which customer survey alternatives can you choose? Here’s a comparison...
What is the Customer Effort Score (CES)?

What is the Customer Effort Score (CES)?

In the world of customer experience (CX), knowing what your users think is important. To provide a service that meets the expectations of customers, it is necessary to analyse and understand their needs in-depth. The CES survey, among other survey tools, helps to meet...
Create effective post-call IVR surveys

Create effective post-call IVR surveys

You want your call centre to become more effective and to create a better quality of service. That’s a challenge. You probably have a customer-centric policy, and you train your call agents to become more service-oriented. But do you know if the satisfaction of your...
What Is Customer Satisfaction Score (CSAT)?

What Is Customer Satisfaction Score (CSAT)?

Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of “customer-centricity” and finding the right tools for your...