by Maïwenn Marchand | Jan 17, 2023 | Survey, Survey, Survey, Survey
As a contact centre, you want to improve your return on investment and increase your revenue. To do this, you must first deliver positive and unparalleled experiences to your customers. Do your customers recommend your contact centre to their friends and family, do... 
by Maïwenn Marchand | Nov 21, 2022 | Uncategorized
The feedback from your customers is a goldmine. If you gather, analyse and use it right, you have everything you need to improve your business constantly. But there are a lot of alternatives. So, which customer survey alternatives can you choose? Here’s a comparison... 
by Maïwenn Marchand | Oct 28, 2022 | Survey
In the world of customer experience (CX), knowing what your users think is important. To provide a service that meets the expectations of customers, it is necessary to analyse and understand their needs in-depth. The CES survey, among other survey tools, helps to meet... 
by Maïwenn Marchand | Oct 17, 2022 | Uncategorized
You want your call centre to become more effective and to create a better quality of service. That’s a challenge. You probably have a customer-centric policy, and you train your call agents to become more service-oriented. But do you know if the satisfaction of your... 
by Maïwenn Marchand | Oct 7, 2022 | Uncategorized
Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of “customer-centricity” and finding the right tools for your...
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